ISO 9001:2008 Re-Certification Audit of the Department of Marine Services and Merchant Shipping
On January 30th, February 20th, 25th and 26th, 2014 the Department of Marine Services and Merchant Shipping (ADOMS) successfully completed an external ISO re certification audit conducted by Det Norske Veritas Germanischer Lloyd (DNVGL). ADOMS was audited against the ISO 9001:2008 Quality Management Standard, the scope of which included Seafarers’ documentation, registration of ships, inspection and investigation, maritime affairs and port state control.
When asked how the Organization maintains its high standards, the Director/Registrar General of ADOMS, Ambassador Dwight C.R. Gardiner said, “We steadfastly commit to high levels of operational excellence and delivery of services to our clients. Our team of staff plays an integral and key role in the maintenance of high standards and delivery of a superior product.”
According to Ambassador Dwight Gardiner, “My highly competent and efficient team was recruited to the ADOMS’ organization based on their expertise and levels of experience critical to the success of the Antigua and Barbuda world-class maritime administration. At ADOMS, we believe in placing the right persons with the requisite skill sets in positions and building on what they bring to the organization with regular professional learning, development and training.”
Ambassador Gardiner also attributed ADOMS’ success to the support and commitment of the Minister with responsibility for Merchant Shipping and Ship Registration, Dr. the Honorable Winston Baldwin Spencer.
When asked about the success of ADOMS, the Minister with responsibility for Merchant Shipping and Ship Registration, Dr. the Honorable Winston Baldwin Spencer said, “The successful growth and performance of our maritime organization was largely due to my passion, vision and direction that I handed down to Ambassador Gardiner which he so capably and technically executed. My vision for the maritime sector in Antigua and Barbuda always included the establishment and achievement of a world-class maritime administration whose performance could be successfully measured against international standards. Ambassador Gardiner and his very competent team made my vision a reality and I take this opportunity to congratulate them on this enormous achievement,” said the Honorable Prime Minister.
The Honorable Prime Minister also noted that being an ISO certified organization is a major milestone for ADOMS with numerous benefits including:
- International recognition
- Increased efficiency
- Improved Employee morale
- Use of a systematic factual approach to decision making
- Mutually beneficial supplier relationships
- Efficient documentation
- Customer satisfaction
- Improvements in business processes
- Increased revenues for Antigua and Barbuda.